MAY 2023
TABLE OF CONTENTS
How to Achieve 6 Customer Experience Goals with Loyalty
Tracy Gattis, Senior Content Manager, Annex Cloud
Leveraging Generative AI for Enhanced Customer Experience and Increased Revenues
Tristan Barnum, CMO. Wildfire Systems
Personalizing Customer Experience in 2024
Anton Eder, Founder and CoS of parcelLab
Retailers' Imperative to Modernizing Consumer Experiences Amidst Economic Challenges
Rajnish Sinha, Global Head Retail & E-commerce, Genpact
Leveraging AI and Automation to Improve Operational Efficiency and Customer Experience
Mark Simon, VP of Strategy, Celigo
How to Bring Customer Experiences to Life in 2024
Erin Raese, SVP of Growth & Strategy, Annex Cloud
The In-Store Journey: Leveraging Data and Technology to Personalize Customer Experience
Hans Fischmann, VP of Product Management, Vericast
AI In Action - Delivering Value to Online Experiences
Sheila Morin, Chief Marketing Officer, Coveo
Vanda Provato, Chief Marktg & Digital Officer, Liquor Control Board Ontario
Shaping the Future of Work with Burlington Stores
Matthew Guiste, Global Retail Technology Strategist, Zebra Technologies
Vikram Subramanian, VP, Store Operations, Burlington Stores
Target & Canadian Tire: Using Generative AI for Personalized Shopping and Boosted Revenue
Cari Covent, Head of AI & Emerging Technology, Canadian Tire Corporation
Melissa Ludack, VP Tech Services & Innovation, Jacksons Food Stores
Azita Martin, VP of AI for Retail, CPG and QSR, NVIDIA
Hayley Tabor ,Vice President, Global Industries, Dell Technologies
Bridging the Gap between Technology and Community to Elevate the Customer Experience
Bob Perry, Director, Retail Media Network, NBC Universal
Emma Powers, Executive Director - Enterprise Marketing, Comcast Business
Geoffrey Reynolds, Director, Network Engineering, Dollar General
Amit Verma, CTO, Comcast Business
The 5G Era of Retail: Improved Shopping Experiences Fueled by Smart Store Capabilities
Roopi Crowley, MD of Retail Strategic Accounts, T-Mobile for Business
Mark Edwards, CEO/Founder, Global 345
Al Lettera, SVP IT, Tractor Supply Company
Ron Thurston, Co-Founder, OSSY
Lessons from the C-Suite: Modernizing the In-Store Experience with Unified Commerce
Chad Best, SVP, Customer Experience Operations, Lovesac
Jonas Goossens, COO, Bouclair
Nitin Mangtani, Founder & CEO, Predict Spring Inc
Oz Saar, CIO, Steve Madden
Want Successful Holiday Sales? Investing in Back-to-School Marketing is a Must.
Ed Wogan, SVP, Chief Merchant Officer, US at Valuedynamx
5 Lessons Learned From Top eCommerce Performers
Silvana Daehn, Vice President - Channel Performance, Ipsos
Revolutionizing Customer Insights: How BlueConic Empowers Retailers
In Conversation with Jeff Hyde, Account Director, BlueConic