Managing Editor: John Mathews

Senior Writer: Stephanie Kreml

Writers:  Mary Alison, Allison Gillchrist,

Kim Langdon Cull, Connie Yerbic, Elena Borrelli

Magazine Designer : Michelle Wong

Digital Publishing Director: John Louis

Advertising: David Miller

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All rights reserved. No part of this publication may be reproduced in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.

It's been a year of business transformation for many brands and retail leaders. As 2023 draws to a close, retail leaders find themselves at the nexus of a dynamic business landscape, diligently reshaping their organizations to meet the demands of a post-pandemic world. Geopolitical uncertainties, underlying inflation, and shifts in the labor market have introduced novel hurdles, underscoring the perpetual flux in the retail sector. In the words of an astute observer, the retail industry's paradox lies in its existence within a realm of perpetual and rapid change, where adaptability emerges as the linchpin of success.

In exclusive dialogues with visionary leaders, we glean insights into their strategic foresight, contemplating the trajectory of the retail landscape. From in-store operations, analytics, and eCommerce to fulfillment and returns, these technology solution leaders provide a distinctive viewpoint on prevailing best practices within their specific segments. These candid conversations offer an unbiased portrayal of the sector's current state and project its trajectory for the next quarter and beyond.

From the discussions these tech leaders constantly have with brands and retailers, a prevailing theme emerges: success in today's retail landscape demands a departure from the status quo. Thriving businesses cultivate a culture of innovation, embracing the ethos of 'fail fast.' With an unwavering focus on the customer, these leaders recognize the imperative to continually evolve their offerings. Their commitment to experimentation and technological innovation underscores their determination to remain relevant in the digital era.

May the insights within these pages guide your transformative journey into 2024.

happy reading!

John Mathews

Insights from Forward-Thinking Leaders