MAY 2023

How Home Depot Builds Customer Loyalty & Gets More Done During Peak Seasons

Home Depot Mexico used personalized, data-driven engagement to boost loyalty, raise conversions, and enhance omnichannel experiences.

By SAP Emarsys

AI-Driven End-to-End Pricing Transformation Case Study

AI-driven pricing unifies data, strengthens competitive insight, and helps retailers balance value and margins, turning price wars into profitable strategies.

Edris Bemanian, CEO, Engage3

Asendia USA Supports a Leading Beauty Brand in Optimizing International Shipping

A fast-growing beauty brand teamed up with Asendia to speed up delivery, improve tracking, and streamline global logistics for a better customer experience.

By Asendia USA

FaceFirst® Identifies High-Impact Offenders, Searches Weeks of Security Video in Seconds

AI facial recognition helps retailers spot repeat offenders, curb organized retail crime, cut losses, and strengthen store safety.

Robert Harling, President & CEO, Gatekeeper Systems

The Proven Benefits of Data-Sharing for Retailers

Real-time collaborative data is transforming retail, helping retailers and suppliers improve accuracy, strengthen supply chains, and drive revenue in ways static reporting can’t match.

John Pracht

Sr. Director, Retail Sales, Crisp

Essential Components for Modern Retail Enterprises

Smarter returns start with unified data and automation, helping retailers streamline operations, prevent repeat issues, and deliver faster, more reliable customer experiences.

Gaurav Saran

CEO & Founder, ReverseLogix

From Legacy to Agility: How One Iconic Multi-Channel Retailer Transformed itself by Reimagining Their Planning, Process, and People to Build a Stronger, More Connected Future.

Elizabeth Elliott, Managing Partner/ Board Chair, Columbus Consulting

A Practical Guide to Modernizing Retail Supply Chains: From Legacy Systems to Intelligent, Connected Operations

Modern retail thrives on speed, visibility & intelligent supply chains.

By Open Sky group

Collaborative supply chain efficiency: How C.H. Robinson drives continuous improvement for a leading retailer

Smart logistics help retailers boost efficiency and reliability.

By C.H. Robinson

A 7-Step Guide to Supply Chain Digital Transformation for Modern Grocery Retail

Digital tools help grocers streamline logistics and reduce costs.

Brian Taylor, VP of Transportation Solutions at Kaleris

The $103M Impact of Customer Satisfaction:

An Ipsos ROCXI Case Study

CX measurement links insights to financial outcomes, enabling smarter decisions and growth.

Eda Cetinok, Chief Client Success Officer, CX, Ipsos.

A Step-by-Step Guide to Building an Intelligent Returns Management Process for Retailers

With shrinking margins and rising customer expectations, retailers can’t afford outdated returns processes. This piece explores how legacy systems slow operations and erode trust, and how leading brands are using intelligent, connected returns platforms to speed refunds, improve resell rates, streamline workflows, and rebuild loyalty.