Pedro Quiteri

Director of Client Services and TMS Practice Lead, Open Sky Group

The supply chain industry will undergo transformative change as it attempts to keep pace with evolving consumer expectations. Investments in AI-based solutions, advanced route optimization software, and real-time tracking technologies will become essential components in ensuring effective delivery solutions are developed for customers. The omnichannel retail environment already requires seamless integration among all business functions, but this environment will further drive the need for agile inventory management and efficient fulfillment capabilities. Vast data lakes, with supporting analytics capabilities to produce predictive insights, will also propel the successful organization forward and keep them competitive in meeting the specific needs of consumers.

Pedro Quiteri, Director of Client Services and TMS Practice Lead, Open Sky Group

Amy Leachman

Director, Enterprise Accounts, Delivery Solutions

Considering the growing emphasis on doorstep deliveries, control, and autonomy will be the critical differentiators for retailers. Recently, the industry has seen the importance of control, as individual delivery providers may only sometimes be available or exist.

When we witness such situations, the proactive approach of orchestrating across multiple DSPs comes to the forefront. This strategic move is not just a reaction to the circumstances, but a well-prepared, proactive step that ensures retailers are always one step ahead, ready to meet any unforeseen challenges.

Putting control back into the retailers’ hands and minimizing the impact to operations will lead to growth as consumer demands for more personalized service increase.

Amy Leachman, Director, Enterprise Accounts, Delivery Solutions

Jeff Dossett

Chief Revenue Officer, Imping

Speed and scale are essential for matching consumer expectations. Retail supply chain integrity requires that retailers know exactly where their goods are and have complete confidence that the purchased goods make it to the right destination the first time. RAIN RFID, a type of RFID that can identify a thousand items a second without direct line-of-sight in a range between a few centimeters to several meters, is the only solution that can match the speed, scale, and complexity of today’s retail logistics and supply chain realities. And the most innovative retailers are turning those realities into opportunities for innovation that push consumer satisfaction into new territory while also driving revenue and improving profits. 

Jeff Dossett, Chief Revenue Officer, Impinj

Jeffrey Duncan

In today’s mobile-first age, customers demand easy online checkout and delivery experiences. But, when rushing to checkout, shoppers may incorrectly type their delivery address. Small errors are easy to make, but at scale, create an expensive problem given average address correction fees cost $18-$21 per package, adding to the already high costs of last-mile delivery. However, by implementing address autocomplete tools, brands can verify customer addresses before orders ship, ensuring speedy and accurate last-mile delivery. The simplified process also boosts cart conversion rates as it takes the burden of manually entering shipping addresses off of customers. For retailers who deal with hundreds of deliveries daily, autocomplete can be the difference between a bad customer experience, and a great one.

Jeffrey Duncan, Senior Technical Product Manager, Smarty


The High Stakes of Last-Mile Delivery