A growing majority of consumers are seeking brands that align with their environmental values. By preventing unnecessary returns, facilitating re-commerce, prioritizing repairs and recycling, and minimizing emissions and waste, brands can meet their sustainability goals effectively while improving customer satisfaction. With an eye on minimizing their environmental impact, retailers are rethinking how to efficiently manage returns while maximizing resell, repair, and recycle opportunities, including:

  • Eco-Friendly Packaging: Use recyclable or biodegradable materials for returns packaging.

  • Refurbishing and Recycling: Develop a system for refurbishing returned items for resale or recycling materials that cannot be resold.

  • Prevent Unnecessary Returns: Use detailed metrics to understand and act on the “why” behind returns. Poor quality? Inaccurate descriptions? Why are customers disappointed?

Gaurav Saran

Founder, & CEO

Grocery retailers generate 10.5 million tons of food waste annually, sending one-third to landfills. Technology is crucial to helping retailers reduce those numbers as sustainability has evolved into a strategic imperative impacting both profitability and corporate reputation.

For retailers, data analytics plays a crucial role. Advanced data analytics tools help optimize inventory management, monitor customer behavior, and understand sales patterns, enabling retailers to significantly reduce food waste and deliver on their sustainability initiatives. Retailers are empowered through data visibility to make informed decisions about what and when to stock, bridging the undeniable connection between inefficiencies in inventory management, overstocking, and eroded profits.

For the grocery industry, data analytics plays a critical role for building sustainable and resilient food systems.

Stephen Midgley

VP - Marketing

Green Consumerism Rising