Grocers are continuing to expand in-house delivery to delight customers and gather data. While Instacart was a pandemic lifesaver, today consumers and retailers are questioning how much value they get from high service charges and frequent product outages when retailer inventory systems are not linked to the app. Many retailers are taking on the job of delivery directly so they can give consumers a better experience, and garner better insights into what customers want. We’ve seen Walmart+ and Kroger’s Boost subscription programs join older services like Amazon Prime and improve sales. Kroger announced in its Q3 2022 earnings report that total digital sales grew 10%, but “delivery sales were up 34% year over year,” demonstrating the potential value for retailers.
Co-Founder and CEO, Onfleet
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.