Mats Hovland Vikse
Chief Executive Officer, Autostore
Tech integration: Unleashing cost savings and enhanced customer experiences in grocery eCommerce through personalized shopping, optimized delivery, customer analytics, and convenient meal offerings.
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Tech integration is absolutely the next horizon for grocery eCommerce, with benefits in both cost and customer experience. Innovative grocers have begun to enable online shopping features for more personalized shopping, such as customer preference settings. Neighborhood grouping for delivery helps spread peak volumes and reduce transport costs. Customer analytics will play a crucial role in helping grocers understand customer behavior and anticipate their needs. Lastly, grocers are offering more restaurant-style prepared meals for greater customer convenience and value.
Dave Hamilton
Senior Director, Global Retail Industry Strategy, Blue Yonder
The future of grocery e-commerce: Automation, personalized recommendations, and innovative delivery models revolutionizing the shopping experience.
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The next horizon for grocery e-commerce is all about making the experience more convenient and personalized for customers. Here are a few trends that we can expect to see in the coming years:
- Increased Use of Automation: Grocery retailers are increasingly investing in automation to improve the efficiency of their fulfillment operations. This includes using robots to pick and pack orders, as well as automated warehouses and distribution centers.
- Preventing Food Waste: Through smarter and more dynamic ways by assessing the quality of fresh product from farm to fork – analyzing the shelf-life of the product in real-time with handheld scanners and smart phone images.
- More Personalized Recommendations: Grocery retailers are using data and analytics to personalize the shopping experience for customers. This includes recommending products based on past purchase history, dietary restrictions, and other factors.
- Enhanced Customer Service: Grocery retailers are using chatbots and other technologies to enhance customer service. This allows them to provide 24/7 support to customers and resolve issues quickly and efficiently.
- New Delivery Models: Grocery retailers are exploring new delivery models to meet the needs of busy customers. This includes same-day delivery, delivery windows, and even delivery by drone.
- The Rise of Dark Stores: Dark stores are small, automated warehouses that are dedicated to online grocery fulfillment. They are becoming increasingly popular to improve the efficiency of online grocery delivery.
Charles Williams
VP & General Manager of Alternative Payments, Carat from Fiserv
Embracing innovative payment options: Empowering grocers with better consumer experiences, cost optimization, and the potential for Real Time Payments in the future.
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Forward-thinking grocers will pair the progress made in contactless payment adoption with innovative payments options such as pay-by-bank – creating better consumer experiences and optimizing their cost structure for accepting card not present transactions. By enabling pay-by-bank payments, which are sent via the ACH network, grocers are positioning themselves to take advantage of Real Time Payments within their ecommerce infrastructure in the future. Introducing another tender type offers more choice and flexibility, and reducing the cost of payment acceptance can free up funds for grocers to invest in their digital ecosystem and mobile app to foster more engaged and loyal customers.
The Next Horizon for Grocery eCommerce
Tech integration is absolutely the next horizon for grocery eCommerce, with benefits in both cost and customer experience. Innovative grocers have begun to enable online shopping features for more personalized shopping, such as customer preference settings. Neighborhood grouping for delivery helps spread peak volumes and reduce transport costs. Customer analytics will play a crucial role in helping grocers understand customer behavior and anticipate their needs. Lastly, grocers are offering more restaurant-style prepared meals for greater customer convenience and value.
Mats Hovland Vikse
CEO, Autostore
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
The next horizon for grocery e-commerce is all about making the experience more convenient and personalized for customers. Here are a few trends that we can expect to see in the coming years:
- Increased Use of Automation: Grocery retailers are increasingly investing in automation to improve the efficiency of their fulfillment operations. This includes using robots to pick and pack orders, as well as automated warehouses and distribution centers.
- Preventing Food Waste: Through smarter and more dynamic ways by assessing the quality of fresh product from farm to fork – analyzing the shelf-life of the product in real-time with handheld scanners and smart phone images.
- More Personalized Recommendations: Grocery retailers are using data and analytics to personalize the shopping experience for customers. This includes recommending products based on past purchase history, dietary restrictions, and other factors.
- Enhanced Customer Service: Grocery retailers are using chatbots and other technologies to enhance customer service. This allows them to provide 24/7 support to customers and resolve issues quickly and efficiently.
- New Delivery Models: Grocery retailers are exploring new delivery models to meet the needs of busy customers. This includes same-day delivery, delivery windows, and even delivery by drone.
- The Rise of Dark Stores: Dark stores are small, automated warehouses that are dedicated to online grocery fulfillment. They are becoming increasingly popular to improve the efficiency of online grocery delivery.
Dave Hamilton
Senior Director, Global Retail Industry Strategy, Blue Yonder
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
Forward-thinking grocers will pair the progress made in contactless payment adoption with innovative payments options such as pay-by-bank – creating better consumer experiences and optimizing their cost structure for accepting card not present transactions. By enabling pay-by-bank payments, which are sent via the ACH network, grocers are positioning themselves to take advantage of Real Time Payments within their ecommerce infrastructure in the future. Introducing another tender type offers more choice and flexibility, and reducing the cost of payment acceptance can free up funds for grocers to invest in their digital ecosystem and mobile app to foster more engaged and loyal customers.
Charles Williams
Vice President and General Manager of Alternative Payments, Carat from Fiserv
Shahin Kohan, a seasoned and trusted technologist, businessman and advisor, is on a mission to catalyze the potential of people and organizations through the power of technology. Three decades of experience working across industries has granted him the knowledge, resources and perspective to effectively create solutions to problems of any size, and ultimately help others make their impact on the world. His companies, including AIMS360, the leader of fashion technology, and Kumo Technology, a pioneering workflow innovation and software development company focused on the private lending industry, allow him to achieve that goal. A proud American immigrant raised amidst the struggle of Tehran, Iran in the 70s, his inspiring journey of possibility, persistence and passion fuels his deep appreciation and endeavor to make technology more accessible, human and powerful for all.
The Next Horizon for Grocery eCommerce