Shoplifting On the Rise

Tough times certainly can impact the incidence of shrinkage. In-store considerations include pricing mistakes, inaccurate inventory counts, mishandling of cash transitions, and missed cart items. In the case of theft, retailers must walk a fine line on how they engage to protect the welfare of employees and customers while ensuring that they minimize shrink and impact on their bottom line. Frictionless technologies like Computer Vision and AI empower retailers to track shopper behavior and manage loss prevention throughout the store, helping to discourage theft. Shoplifting is a complex issue that retailers continue to address. Thus, we must continue partnering to explore ways to optimize retailers’ bottom-line impact through technologies like electronic surveillance and beyond.

Rance Poehler

President and CEO, Toshiba Global Commerce Solutions