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So much has changed in grocery retail. First the COVID-pandemic, then supply chain issues, then the labor crisis and now the inflation—grocery leaders are operating in an unprecedented environment. Achieving profitability in this new environment where customer shopping behaviors keeps changing is a task by itself.

The sector is on the verge of more change and upheaval. Grocers are stepping back and re-evaluating their near- and long-term strategies. They understand that changes to the grocery landscape will continue. The emergence of new challenges will force grocery retailers rethink their strategies and make necessary operational changes. Fueled by evolving customer expectations, increased competition, and technological advancements, omnichannel and an increased emphasis on sustainability, grocery leaders understand that there is no time to waste and they got to prepare tto cruise through disruptions. They are making the kinds of major investments and acquisitions—in customer-value proposition, customer experience, picking, and delivery—that herald an era of true transformation.

Selection, convenience and value are how consumers choose their grocery store and whoever can offer the best overall experience in those three factors will win. Grocers that take decisive action and make strategic investments today will be well positioned to carve out a winning and sustainable market position in the future.

In the following pages, we present to you perspectives from various leaders on evolving business models, technology trends and changing consumer behaviour.

Please do send us your thoughts on how you see this space unfold.

Happy reading.

John Mathews

Grocery: Cruise through Disruptions


September 2022