An executive conversation with Rupert Cross
Chief Digital Officer
As Europe’s leading BigCommerce agency, we have built over 300 websites using the platform over the last 10 years. We work with brands that are ambitious and driven towards scaling and growing their commerce businesses. With our global reach, and a personal, hands-on approach to projects, we challenge the ‘norm’ and push boundaries, to ensure our clients receive the best possible experience and results.
We offer an end-to-end commerce service to customers and support all of their marketing needs to ensure a holistic experience for their users. This includes:
We help our clients achieve the full benefits of the BigCommerce platform in three ways:
- 5874 Commerce is a business that has a wealth of experience and understanding of the BigCommerce platform and how it can be best utilized for the clients.
- We have the technical ability to create and implement complex and bespoke integrations that take full advantage of BigCommerce’s open SaaS platform.
- We are part of a strategic technical partner network that allows us to constantly collaborate and combine knowledge, insights and thought leadership, to improve processes and development of their platforms and integration into BigCommerce.
CONNECTING THE DOTS
Regardless of whether clients want to replatform their eCommerce store or update their website with fresh branding and an improved UX, we tailor each project to suit the needs of the client's business. Our process involves working collaboratively with our clients to ensure they have as much input as they desire. We’re here to create success stories, regardless of the journey it takes to get there.
When we engage with a client or take on a project, we listen and understand the client's priorities and go into detailed discussion, connecting the dots to not only achieve project success but most importantly, ensure the output reflects long-term goals. Our account executives and digital marketing experts handle the day-to-day queries, create clear roadmaps and put client goals into deliverable plans that the creative and development teams can action.
When forming a solid scope of work, we dig into absolutely everything that affects the client’s online presence, be it an ERP, business process, market focus, user experience (UX) or the company’s brand and identity.
- Digital transformation/platform migration
- Complex and bespoke integrations
- Web design/build/management
- UX audits/UX optimization
- Digital marketing/SEO/PPC/content strategy
- Commerce management
- International expansion
- B2B, B2C & D2C
- eCommerce consultancy/strategy
- Business training and enablement
Travis Perkins (clearance) - We built 14 clearance sites for Travis Perkins, allowing its branch managers to easily list all its products which have been in store for six months or more. These sites provide full visibility of the purchase journey, all tied together with one central landing page.
Yumi - We re-platformed popular high-street womenswear brand, Yumi, from an outdated and expensive legacy salesforce CommerceCloud platform to BigCommerce in just 12 short weeks. The result is a beautiful custom-built, and fully responsive eCommerce website, that can keep up with challenging consumer demands, whilst also providing customers with a smooth and enjoyable purchasing experience.
Loacker - Having never sold its products online before, Loacker needed a platform and solution that allowed it to launch and scale quickly. We worked alongside Loacker and BigCommerce to make use of its flexible and open API that integrated easily into the company’s existing complex backend systems. Loacker is now able to sell both B2B and B2C, which allows customers to have easier access to their products.
Johnnie Walker - Scotch whisky brand Johnnie Walker approached us in need of a new fully customized site, inspired by its newly fitted retail store in Madrid. We built them a site on BigCommerce, with integrations with Vend, Instock Notify, Rewind and Customily.
Carluccio’s - The restaurant chain wanted a content-rich web design and a solution that was fully customizable, responsive and scalable. We opted for a headless approach that would satisfy all its requirements. The business now benefits from an enhanced user experience where customers can book tables, browse menus, and order products online in one seamless experience, whilst being PCI compliant.
Lightbulbs Direct - Previously on Magento 1 which was nearing end of life, Lightbulbs Direct needed an alternative solution, and fast. Specifically looking for speed, scalability, and a more user-friendly mobile site, BigCommerce was the ideal option for Lightbulbs Direct. After we re-platformed them to BigCommerce, the company saw a significant increase in mobile conversions, as well as a drop in bounce rates.
Charlie Bears - We re-platformed collectable bears retailer, Charlie Bears, from OpenCart to BigCommerce. This provided them with a more robust platform, best-in-breed technology integrations that give complete stock visibility, and the ability to sell globally from their three sites in the UK, Australia and USA.
Golf Garb - Online golf clothing retailer, Golf Garb, was frustrated by its existing legacy platform limitations and wanted a sustainable solution that offered design customization, enhanced UX and 24 hr support. BigCommerce’s open API enabled the large volume of product data to be moved over to the new site, as well as full order and customer history.
Scotts & Co - Replatforming 3 of its eCommerce stores from IBM websphere, we moved Scotts & Co to BigCommerce which heavily reduced its development and licensing costs, increased the speed of its mobile sites and allowed it to instantly update all the products in its catalog, which was not possible on its previous platform. This allowed Scotts & Co to offer an enhanced customer experience and have a flexible approach to online retail.
LIVE & BREATHE ECOMMERCE
We are a team of 43 BigCommerce professionals and proud to say that we put all of our employees through the essential BigCommerce training so they are able to gain a complete understanding of the platform.
We're a passionate bunch of talented people who build cool and engaging stuff, that help our clients succeed. We thrive on a challenge, and love nothing more than sinking our teeth into a new project.
We pride ourselves in being able to add real value to our clients, working with them for the long term, building a strong relationship and investing time into every project we embark on. We challenge processes that are holding businesses back and seek out opportunities for continued growth and success.
Our international partner network allows us to utilize industry-leading technologies at the forefront of the eCommerce ecosystem. These strategic partnerships are put in place to further enhance our agency service offering. Collaborating with the best in the business is something we do well.