Silk Software

An excutive conversation with Dong Xu, founder & CEO

Silk Software is an award-winning Elite and Certified BigCommerce full-service agency specializing in eCommerce solutions designed for all audience strategies. We are BigCommerce’s 2019 B2B Excellence Award winner and 2018 Partner of the Year. As an end-to-end solutions partner, we empower brands to successfully grow their businesses online and elevate the customer experience at each step of the eCommerce cycle.

With 250+ professionals and 400+ implementations to date, our team solves the complex B2B and B2C eCommerce needs of BigCommerce merchants. From design and development, to integration, customization, and migration services, we help our clients work with the BigCommerce platform to propel their businesses to the forefront of digital commerce. We offer a broad range of services including Business Consulting, UX and Design, Site Development, Mobile Development, Systems Integration, Testing and Deployment, Global Expansion, Marketing Support, and Managed Services.

Proven Commerce Solutions

Whether clients are looking to build an entirely new commerce site or finding ways to enhance their existing one, Silk Software has a series of proven commerce solutions that will help them grow their business on BigCommerce. From platform migration to entering new international markets, Silk offers expert solutions for businesses to successfully elevate their business online.

Best-In-Class B2B SaaS Solution: We help clients launch their new B2B store in weeks with Silk's industry-leading experts, proven processes, and innovative tools that will guide and support their online growth on BigCommerce from start to success. We enable our client’s team to automate offline processes while empowering their B2B customers with convenient self-service account capabilities. With us, our clients achieve a lower total cost of ownership, greater security, and a complete solution for delivering the optimal online B2B shopping experience.

Online Retail Experience: No matter where businesses are in their eCommerce journey, Silk Software partners with BigCommerce to help them create a compelling brand experience that will successfully reach and grow their customer base. Ecommerce not only increases growth online but can drive demand to offline channels and benefit physical stores as well. Retailers looking to thrive need to digitize their stores in a way that meets customers’ expectations, builds loyalty, and creates brand value. Our solutions include: Buy Online Pick Up in Store (BOPIS), In-Store Mobile Application, Membership Rewards Integration, ERP Integration, Gift Registry and Point of Sale (POS) Integration.

eCommerce Development: We develop beautiful and innovative eCommerce site on the BigCommerce platform that enhances our clients’ brand and engages their customers. From development to systems integration, we provide an end-to-end solution to our clients that supports their business from start to launch. We utilize the latest technology and eCommerce capabilities to create unique and compelling shopping experiences that will drive growth and sales for our clients, across business channels.

Partnering for Better Commerce

Businesses from around the globe rely on Silk for expert BigCommerce support. Our Managed Services program provides business owners with a cost-effective solution for keeping their BigCommerce site running at an optimal level. Our experienced team of consultants and developers take the guess work out of maintaining our clients’ sites so they can focus on running their business.

Our team understands that not all businesses are the same and that each client deserves a solution that is tailored to their specific goals and objectives. Based on a consultative relationship with our clients, we identify and build solutions that fit their unique needs. We create personalized commerce solutions based on our clients’ specific requirements and work closely together to help our clients unlock their potential and achieve their online business aspirations.

Since 2015, Silk has deployed over 100 BigCommerce stores as a trusted award-winning BigCommerce partner. We have a dedicated full stack BigCommerce development team and a published 5-star reviewed app in the BigCommerce marketplace. Our team also works closely with several BigCommerce Executive Team members on strategic initiatives and participates in every new BigCommerce API Beta release to provide feedback and QA for the BigCommerce product team members.

Our portfolio of BigCommerce clients include Harvard Business Review, Harvard Business Publishing, CBDistillery, American Apparel, Gildan, M&S Dental, Knit-Rite, Navepoint, Falltech and other growing brands. With vast experience delivering quick and affordable commerce solutions for BigCommerce businesses of all sizes, our team services clients across a broad range of industries and verticals including B2B, B2C, Wholesale & Distribution, Fashion & Apparel, Health & Beauty, Food & Beverage, Manufacturing, Telecommunications, and Direct to Consumer / CPG.

Across all industries, we solve our BigCommerce clients’ complex business challenges relating to self-service, complex pricing and promotions, personalized customer experiences, complicated shipping, and more. With increasing importance and emphasis being placed on the end-user experience, we help our clients offer greater convenience and benefits to customers online without incurring overwhelming implementation costs.

By helping businesses utilize eCommerce tools for tasks that have traditionally been handled offline, our clients can focus their energy and efforts on what matters most—engaging with their customers and prospects and providing them with the best possible customer experience which maximizes overall productivity to increase sales.