THE ASSERTIVE & COURAGEOUS LEADER
Jocelyn Konrad was named executive vice president and chief pharmacy officer in October 2019. Konrad is responsible for pharmacy operations and clinical services, market access, pharmacy purchasing, government and regulatory affairs, workforce management, service excellence, pharmacy field team management and the development, implementation and management of new pharmacy initiatives. Konrad also oversees Rite Aid subsidiary, Health Dialog and, is responsible for Elixir mail and Elixir specialty pharmacy.
A registered pharmacist and retail pharmacy veteran with more than 25 years of experience, Konrad began her career in pharmacy in 1992, serving as a pharmacist for Thrift Drug Pharmacy. In 1997, she joined Eckerd Pharmacy as a district manager and held this role through 2007 when Eckerd was acquired by Rite Aid Corporation. During her time at Rite Aid, Konrad has held a variety of roles including district pharmacy manager, regional pharmacy vice president, vice president of health care initiatives, group vice president of pharmacy initiatives and clinical services, and most recently, executive vice president, overseeing pharmacy and retail operations and asset protection.
Konrad holds a bachelor’s of pharmacy degree from the Philadelphia College of Pharmacy and Science.
She learned her first lessons in retail from her grandmother in Jamaica, who owned a small furniture store and had a reputation for friendly, top-notch customer service. "I learnt the importance of serving others and having an entrepreneurial spirit. My grandma constantly reminded me to be 'always thinking ahead,' work hard and never give up," recalls Ann-Marie.
However, there was one instance where Ann-Marie wanted to give up. She had come back from maternity leave with her second son and wanted to quit the job. The news reached her then boss, Lynn Martineau who flew in and surprised Ann-Marie in the parking lot. "I had bad numbers, bad shrinks [returns], and every Monday on the company conference call, I was being pounded on everything. And I had two kids under 4," she explains. Lynn patiently heard and told her that she was being promoted to to district manager, with 13 stores under her leadership. "I was completely overwhelmed," she says. Lynn had observed Ann-Marie's assertive talent and recognized her good instincts and simply wanted to put her where she can grow. Back then the company was still young and growing fast and it was people like Ann-Marie who made the difference.
Living Home Depot’s values is a passion for Ann-Marie. She is an active Team Depot volunteer, working side by side with other associates to give back to local communities. She serves as the board chair of The Homer Fund, a charity that supports Home Depot associates facing unexpected financial hardship. She is also on the board of the Georgia Aquarium and Workday.
Ann-Marie is a graduate of Georgia State University, where she earned a bachelor’s degree in philosophy and a master’s degree in business administration. She is a member of Beta Gamma Sigma, an international business honor society and the National Scholars Honor Society.
After more than 35 years with the company, Ann-Marie brings a deep understanding of The Home Depot’s operations, culture and customers. From championing change and diversity to showing confidence in others to empowering others to succeed, Ann-Marie embodies traits that make a bold leader.
EVP and Chief Pharmacy Officer, Rite Aid
Nominated by Zipline