Connected Customer Engagement

Nirali Amin, VP- Enterprise Solutions, LivePerson

AI/ ML and the Shopping Experience

Manish Sinha, advisor to Wallaroo Labs &  former Corporate CTO of L’Oréal

Online Grocery Experience

Elissa Quinby, Senior Director of Retail Marketing, Quantum Metric

Leverage Holiday Return Spikes to Drive Customer Retention

Tasha Reasor, SVP of Marketing at Loop

Right Product Information to Reduce Returns

Kristin Naragon, VP - Global Marketing and Strategy, Akeneo

Returns Management

Nathan Smith, SVP of products, Appriss Retail

Managing the Surge in Payment Processing

Afshin Yazdian, President - Merchant Solutions, Paysafe

Preparing for Shopping Bot Attacks

Jason Kent, Hacker in Residence, Cequence Security

Holiday Cyber Attacks: How to Outsmart the Bots

Alexa Bleecker, Director of Cybersecurity Content, Kasada

Top 5 Bot Attacks that Online Retailers Should Prepare For

Prakash Sinha, Sr. Director, Technology Evangelist, Radware

Fighting the Scammers

Giulia Porter, VP of RoboKiller

Retail Ransomware

Ahsan Siddiqui, Director of Product Management, Arcserve

Retail Employee Engagement

Andrew Duffy, CEO and Co-founder, SparkPlug

Operational Communication for the Holiday Season

Gary Stonell, SVP of sales and operations, Opterus

Empowering the Grocery Workforce

Emily Lane, Head of Content, Zipline

Retail Workforce Challenges

Jill Standish, Senior Managing Director – Global Lead, Retail, Accenture

Fully Connected Retail Supply Chain for the Holiday Season

Bryan Palma, Industry and Solutions Marketing Director, Kinaxis

Prep up the Retail Supply Chain for Peak Season

Megan Vitanza, Digital Content Consultant at WebFX

Combating Supply Chain Disruption

Matthew Furneaux, Director of Location Intelligence, Loqate

Managing Consumer Distrust

Tobias Buxhoidt, Founder & CEO, parcelLab

Retail Hiring for the Holidays

Mathieu Stevenson, CEO, Snagajob

Prepare CX Teams to Manage the Longer Holiday Shopping Season

Shannon Flanagan, VP of Global Strategy, Retail and Consumer Goods at Talkdesk