How Wendy’s is delivering modern customer and employee experiences with ChromeOS produced by Google

Stephanie Shaw, Vice President, Enterprise Technology, The Wendy’s Company shared in a discussion with Robert DeVito, Global Director, Chrome Customer and Partner Sales Engineering, Google, how ChromeOS is helping Wendy’s think through the “art of the possible,” while balancing the customer experience with ever-evolving expectations and business needs. For Wendy’s, Stephanie shared that Google provides simple, fast, scalable technology to reach customers, employees and franchisees, while the migration to the cloud has helped reduce the Company’s reliance on devices and shift towards a role-based experience for long-term efficiency and utility. For successful implementation, she emphasized the importance of organizational change management, executive sponsors and a strong forward-thinking partner like Google.